Changes between Version 19 and Version 20 of Contact / Support

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Timestamp:
08/06/07 16:38:06 (14 years ago)
Author:
benoitg
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  • Contact / Support

    v19 v20  
    2727== Contacting the Wifidog developers and other users == 
    2828 1. You can ask a question on our IRC channel: #wifidog on irc.freenode.net. If you do not have an IRC client already, you can [http://www.linux-quebec.org/cgi-bin/cgiirc/irc.cgi login to the chatroom] by using [http://www.linux-quebec.org Linux-Québec] CGI:IRC page (select #wifidog channel and choose a nickname).  Your are very fortunate that some developers are in the channel 24h a day.  HOWEVER, their presence doesn't mean that they aren't sleeping, or otherwise busy.  Usually all questions on IRC are replied to eventually, but it may take several hours.  This is the best forum for "I don't understand this" type of questions. 
    29  1. Subscribe to the [http://listes.ilesansfil.org/cgi-bin/mailman/listinfo/wifidog Wifidog Mailing List] and ask your question there.  The advantage of the mailing list is that it reaches a much wider audience.  However, you must provide a much context as you can if you want to have a usefull and prompt answer.  Include all error messages you see and any relevant information about your configuration (OS, network topology, etc.) 
     29 1. Subscribe to the [http://listes.ilesansfil.org/cgi-bin/mailman/listinfo/wifidog Wifidog Mailing List] and ask your question there.  The advantage of the mailing list is that it reaches a much wider audience (hundreds of people).  However, you must provide as much context as you can if you want to have a useful and prompt answer.  Include all error messages you see and any relevant information about your configuration (OS, network topology, etc.) 
    3030 1. Meet some of the developers at [http://www.ilesansfil.org  Île Sans Fil] meeting in Montréal, Québec, Canada (more beer drinking than coding meeting) 
    3131== Reporting a bug / making a feature request == 
    32 If you find a bug or would like to suggest new features in Wifidog (auth-server or gateway) please [http://dev.wifidog.org/newticket fill a new ticket].  While you are welcome (and encouraged) to discuss the ticket on the mailing list, a ticket really is required if you expect your bug to be fixed or feature added by the developers.  Also, you really should read this document to be [wiki:TicketBestPractices more effective and know what to expect once you write a ticket] 
     32If you find a bug or would like to suggest new features in Wifidog (auth-server or gateway) please [http://dev.wifidog.org/newticket fill a new ticket].  While you are welcome (and encouraged) to discuss the ticket on the mailing list, a ticket really is required if you expect your bug to be fixed or feature added by the developers.  Also, you really should read this document to be [wiki:TicketBestPractices more effective and know what to expect once you write a ticket].  Please DO NOT USE THE TICKET SYSTEM TO ASK FOR SUPPORT (or to ask questions), use the mailing list or IRC for that.