Ticket #780 (new Bug report)

Opened 12 years ago

Login Page Issue With Firefox 3.6 and up

Reported by: airdrew Owned by:
Priority: normal Milestone: Gateway 1.1.5
Component: Gateway and Auth server Version: Gateway 1.1.5
Keywords: Cc:


Hi there,

I have received many complaints from our users that when they try to login using firefox they experience problems and can't log in.

Here's what happens...

1) login page loads, the user types in the username in the username field 2) user clicks on the password field to enter password or 1) login page loads, the user clicks on the username field to enter username 3) the page freezes and user can't do anything on the page anymore 4) if they refresh the page, they can enter the username or password again.

If they press tab to move to the between fields or submit button it works fine but as soon as they use the mouse to click on the fields the page freezes up and doesn't work anymore until they refresh the page.

THis only happens on Firefox using Windows. IE, Safari and Firefox on Mac seems to be ok.

Any ideas on how to resolve this issue is greatly appreciated. thanks for your help, much appreciated

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