Hello, I am a building administrator in America and have problems recently concerning the wifidog portal

[elliotbkrnyc@…]

Evening, I a liaison for nycwireless.net, and I was wondering if you can offer some advice on troubleshooting wifidog no connectivity.

Recently, the wifi in one of nycwireless.net buildings was not working; one time for over 24 hours, and another a little over 12 hours. The internet was receiving and sending information and the router was functioning (I checked where the modem and router is stored for nycwireless.net), but the Wifidog portal was not allowing connectivity. I kept encountering an author-server error, and recently, a database error.

If you can give me advice or how to troubleshoot this matter, my building will be appreciative.

I have tried to ask questions in the chat room on your site, but I couldn't see others typing, or no one was responding. I am new at using that chat client for instant communication and didn't register my nickname, but I figured it didn't matter to read other folks responses.

Thank you.

[benoitg]

They ARE there, and we did see what you typed. But we have dayjobs, and don't stare at our screen for all 24h a day we are there. As outlined in  https://dev.wifidog.org/wiki/Contact%20/%20Support , you have to ask your question and STICK around. If you are unbwilling or unable to do so, use the mailinglist.

You got in, stayed 11 minutes and left. You got back a half hour later, stayed for 4 minutes, and left. Got back 5 minutes later, stayed for 110 seconds, and left for 10 minutes, got back, stayed for 3 and a half minutes and didn't come back.

[anonymous]

Well thank you for responding back. I understand you folks have day jobs; never did I say I wasn't compassionate to that. I will stick around as you mentioned next time. I didn't realize until then you folks do not have a more solution based area for dealing with these kinds of matters.

For me, dealing with 20 or so users with no connectivity isn't something I can do 24/7; like you mentioned, "dayjobs" and a life does matter, but that is why I came to this site, for more of an explanation and then a valid solution next time this matter comes up again. Take care.