Ticket #414 (new Feature Request)

Opened 14 years ago

Last modified 14 years ago

Monitoring customer problems

Reported by: dondruce@… Owned by:
Priority: low Milestone: Not yet assigned to a Milestone
Component: Auth server, Feature request Version:
Keywords: Having difficulties items Cc:


This is a supplemental new feature request, associated with Ticket #345 (new Feature Request)

Allow CCing the validation email

I think that a useful "new feature" could be added where we have an option to add a .cc copy to all confirmation outgoing emails. We could send them to a monitored email account. This would allow us to easily see if the problem is at the customers end (we see the confirmation .cc copy in our monitored email) or at the server (as above, if the Connection timed out, a copy would not be seen in our monitored email account.

This has been patched on our auth-server and has been most useful.

I would like to add a feature that could be turned on that when anyone uses any of of the

I'm having difficulties items: I Forgot my username I Forgot my password Re-send the validation email

That a .cc copy be sent to to a monitored email account. This would permit better monitoring on trouble cases. It would also permit us to associate an email address to a username by simply generating the "I Forgot my username? item, and then checking the .cc email that is sent.

Change History

Changed 14 years ago by dondruce@…

Sorry, forgot to put my name as Reported by.

Changed 14 years ago by benoitg

  • reporter changed from anonymous to dondruce@…

I don't understand: how this is different from #345, and why does it warrant a new ticket?

Changed 14 years ago by anonymous

Ticket 345, and the ? patch that was applied to our auth server by CQSF sends a .cc copy of the email sent to new users only. What I am asking for is that when someone uses I Forgot my username I Forgot my password Re-send the validation email we could elect to be advised. Ticket 345 does not address this, nor does the "patch that was applied" supply a .cc copy of the emails that are sent under the above conditions.

I would like to be able to monitor our server and get a copy when any of the above are used, -should I choose to do so for a certain period - I don't want to always get them, but to have tha ability to do so should I wish.

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